| FEEDBACK AND COMPLAINTS MECHANISM | |
|---|---|
| How to send a feedback? |
1. Get a copy of the Client Satisfaction Survey (CSR)
Form. 2. Answer the CSR Form. 3. Check the Feedback and/or Commendation portion of the CSR Form. 4. Drop it in the designated drop box in front of the Public Assistance Unit Office. Client can also share their feedback or complaints using the online survey form by scanning the QR code posted on conspicuous areas of DENR offices or by visiting the link Client Satisfaction Survey (CSR) Form DENR Client Satisfaction Measurement Survey |
| How feedback is processed? | Every Friday, the Public Assistance Officer shall open the
drop box, and compile and record all feedback submitted. Feedback requiring answers shall be forwarded to the relevant offices and where they are required to answer within three (3) days upon receipt of the feedback. The answer of the concern office shall be then relayed to the client. For inquiries and follow-ups, clients may contact the following telephone number and email address: scis.smcrd2019@gmail.com 8926 5595 Louise Andrea Gonzales (Public Assistance Unit) 8927 6336 Julie Gorospe Ibuan Stakeholder Management and Conflict Resolution Division |
| How to file complaints? | 1. Get a copy of the Client Satisfaction Survey (CSR)
Form. 2. Answer the CSR Form. 3. Check the Complaint portion of the CSR Form. 4. Drop the CSR Form at the designated drop box in front of the Public Assistance Unit Office. 5. Complaints can also be filed via telephone. Make sure to provide the following information: Name of person being complained Incident Evidence |
| How complaints are processed? | The Public Assistance Officer (PAO) shall open the
complaints drop box on a weekly basis and evaluate each
complaint. The complaints shall be classified according to
gravity: Minor Moderate Very Grave Upon evaluation, and approval of the SMCRD Chief, the PAO shall forward the complaint to the relevant office for their appropriate action. The minor complaint shall be submitted to SMCRD; moderate to Office of the Assistant Secretary for HRDS; and very grave complaint to the Office of the Secretary. |
| Contact Information of Anti-Red Tape Authority (ARTA) | Ground Floor HPGV Building (Formerly Accelerando),
395 Senator Gil J. Puyat Avenue, 1200 Makati City
Hotline: 1-ARTA (1-2782)
Contact No.: (02) 478-5091, 478-5099 Email: complaints@arta.gov.ph Web: http://arta.gov.ph/pages/complaintform.php |
| Contact Information of Presidential Complaint Center (PCC) | Bahay Ugnayan, J.P. Laurel Street Malacañang, Manila
Hotline:8888
Contact No. (02)736 8621, 736 8645, 736 8603, 736
8629, 736 8621 Email: pcc@malacanang.gov.ph Web: https://op-proper.gov.ph/presidential-action-center/ |
| Contact Information of Contact Center ng Bayan (CCB) | Text: 0908 881 6565
Contact No.: 1-6565 (Php 5.00 + VAT per call anywhere in
the Philippines via PLDT landlines) Email: email@contactcenterngbayan.gov.ph Web: http://contactcenterngbayan.gov.ph/contact-us |
| Contact Center of the Office of the Ombudsman (OMB) | Ombudsman Building, Agham Road, North Triangle, Diliman, Quezon City Contact No.: (02) 9262-OMB (662) Text Hotline: 0926 6994 703 Lifestyle Check: (02) 927-4102, 927-2404 Trunkline: (02) 479-7300 Email: pab@ombudsman.gov.ph |
The Department of Environment and Natural Resources is the executive department of the Philippine government responsible for governing and supervising the exploration, development, utilization, and conservation of the country’s natural resources.
KM.7 Lanang Davao City
0967-354-8827/0947-611-6083
r11@denr.gov.ph>